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Legal Aid Ontario (LAO), an organization funded by the provincial and federal government, which provides high quality legal aid services to low-income residents of Ontario, was expanding its central office. Part of the move required a facelift of its central office communications system for 450 users. The choices were to continue with a Traditional System that may have incurred an expensive maintenance upgrade and contract or to move to an Open Standards System.
Bicom Systems was the first company to create Professional Open Standards Turnkey Telephony Systems. The company
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