AgentCOM is a specialized call center application designed to create an easier day-to-day workload for agents in busy call centers. It enables agents to easily answer/reject/transfer calls, send messages to the supervisor, monitor queues, or interact with any web based CRM.
Features
General Features
Full Screen View
![](/img/products/software/agentcom/fullscreens.png) Experience work in full screen view which is much more enjoyable.
Debug Info
![](/img/products/software/agentcom/debuginfos.png) Manager system output is a useful tool for troubleshooting and debugging. This option is designed especially for administrators.
Display
![](/img/products/software/agentcom/displayl.png) Shows details about outgoing or incoming calls.
Supervisor Assistance
![](/img/products/software/agentcom/assistancel.png) Supervisor Assistance request button. Allows agents to request assistance at any time from the supervisor using a text message.
Not Ready Button and Status
![](/img/products/software/agentcom/notreadybuttonl.png) Allows the agent to be put on pause.
![](/img/products/software/agentcom/notreadyl.png) While agent is not ready, the stopwatch will show how long the agent is in "not ready" status.
Transfer
![](/img/products/software/agentcom/transferl.png) Allows agent to transfer a caller.
IVR Transfer
![](/img/products/software/agentcom/ivrtransferl.png) Allows agents to transfer callers with a mouse click to the IVR which will play a predefined sound file to the caller.
Primary Application
![](/img/products/software/agentcom/primaryapplicationl.png) Makes the agentCOM application window stay on top of all other running applications.
Show URL
![](/img/products/software/agentcom/showurll.png) Allows agents to set agentCOM to an open specified URL in agentCOM or to use a URL from PBXware for each queue.
Queue Member Status
![](/img/products/software/agentcom/queuememberstatusl.png) Shows queues of which an agent is a member. Shows the number of present agent members in the queue. Shows the number of callers waiting in a queue.
CRM System Integration
![](/img/products/software/agentcom/screenpopupl.png) URL option allows intergration with CRM systems passing incoming caller ID to CRM systems which in turn opens caller contact details or a particular CRM page.
Operating systems
Windows
The application can be installed on Windows.
|