Bicom Systems - VoIP Phone Systems, IP PBX Cloud Services, Softphone, Unified Communications for VoIP Providers, Call Centers, CLEC, ITSP, and Multi-Tenant

gloCOM Desktop
Office Edition
Business Edition
Agent Edition
Supervisor Edition
Comparison
         

Office Business Agent
Supervisor
Supported hardware

PC
MAC
 
Supported platforms

MS Windows
gloCOM can be installed and used on MS Windows 32/64-bit platforms (Windows Vista and above).
MAC OS X
gloCOM can be installed and used on MAC OS X platforms (10.10 and above).
Ubuntu Linux
gloCOM can be installed and used on Linux Ubuntu 64-bit platforms (12.04 and above).
 
Minimum requirements

Requirements Although gloCOM should work on any computer able to run supported operating systems there are minimum requirements that should be met in order to install it and to prevent call quality issues.
HDD space
gloCOM requires up to 70 MB of free HDD space to install.
Broadband internet
Stable broadband internet connection is important factor in VoIP call quality as VoIP traffic is highly susceptible to latency and lost packets.
 
Operation modes

Phone mode
 
SoftPhone  
Office phone
 
GSM / PSTN number
 
gloCOM GO
 
Basic operations

Voice calling
Video calling
 
Voicemail
Answer a call
Hangup / Reject a call
Switch calls
 
Transfer a call
Hold / Resume call
Redial
Click to dial
Mute
Speakerphone
Call recording
         
Advanced operations

Park calls
Join two calls
Call to conference
Invite external numbers
Start Chat from Call
         
Unified communications features

PBXware directory
Instant messaging
File sharing
Drag & Drop
Group messaging
 
Faxing  
Presence
MS Outlook
MS Exchange
   
Apple address book
Google contacts
Send vCard
Switch phone
 
Browser integration
Email client integration
         
CRM integration

SugarCRM optional  optional optional optional
Zoho  optional  optional optional optional
SalesForce  optional  optional optional optional
Microsoft Dynamics  optional  optional optional optional
Bullhorn  optional  optional optional optional
ZenDesk optional optional optional optional
Generic Call Popup module
optional optional optional optional
         
Conferencing features

Dynamic conferencing
Static conferencing

         
Standard application features

Easy Caller ID selection
Call parking
Manage parked calls
Notifications
Multilingual support
Online Self Care
 
Color schemes
Different view modes
Quick integration
Multi-Tenant compatibility
   
Automatic updates
         
Call center features

Queues    
Supervisor      
Real time call monitoring
     
Agent status and efficiency
     
Wallboard facility
     
Agent operations
     
Agent panel
     
Supervisor panel
     
Agent pause reason codes
   
         
Hardware support

Plantronics headset
Jabbra headset
         
Other features

iTunes integration
IP camera support
Personal message
Avatar
Shared configuration
Telephony URI handling
 

 


Products
PBXware
gloCOM
  gloCOM Desktop
  gloCOM GO
  gloCOM Web
TELCOware
Appliances
SERVERware
SIP Security
SIP Monitoring
gloCOM
Trade Shows
Click here - SALES Click here - SUPPORT
Privacy Policy Copyright Bicom Systems 2003 - 2024


Bicom Systems at Twitter       Bicom Systems at Facebook   Bicom Systems at Flickr   Bicom Systems at Voip-Info   Bicom Systems at FierceVoIP