Account funds can be added through:


External application (User)

• Navigate to the provider home page (e.g. http://www.bicomsystems.com)
• Click on 'My Account'
• Login with your account details
• Click on 'Account Balance'
• Click on 'Add Funds'
• Select the amount to be added under the 'Amount' field
• Select your preferred payment method under the 'Method' field
• Click on 'Add Funds'
• Fill in all of the form details as required by the payment engine

External application (Admin)  - Available on TELCOware systems only

• Login to the administration interface
• Navigate to 'Accounts'
• Locate the user through the 'Search' bar on top
• Click on username under the 'Contact field (e.g. 'John Smith')
• Click on 'Balances'
• Click on 'Add Funds' (This step will redirect you to the 'My Accounts' page)
• Select the amount to be added under the 'Amount' field
• Select your preferred payment method under the 'Method' field
• Click on 'Add Funds'
• Fill in all of the form details as required by the payment engine

Internal application (Admin)

• Login to the administration interface
• Navigate to 'Extensions'
• Click on 'Edit'
• Click on 'Advanced Options'
• Click on 'Credit/Debit'
• Set the payment method under the 'Type' field
• Set the amount to be added under the 'Amount' field
• Set the payment reference number under 'Ref No:'
• Set the payment short note under the 'Notes' field
• Click on 'Send'