When required, a password can be re-set for a SM user.

In order to do so:

• Login to the PBXware administration
• Navigate to 'Site Settings: site Users'
• Click on the 'Edit' button next to the user's email address
• Under the 'Change Password' group of options, enter a new password and repeat the same in the field below (both passwords must be identical)
• When ready, click on the 'Change Password' button

To see if new details are valid, logout from the current session and login with new details